Private Agents vs Tsogo Sun "Accredited Agents"

Unfortunately correspondence and comments made by “in house” agents gives the impression that (Tsogo Sun) have exclusive rights to rental and re-sales at the Southern Sun/Tsogo Sun resorts throughout the country.

This couldn’t be further from the truth, as in reality, no exclusivity whatsoever is held by these “in house” agents, and they have no rights over and above any other agent who is carrying out rentals on behalf of timeshare owners via mandates.

They furthermore cannot turn guests away should a signed mandate be held by an “outside” agent on behalf of an owner

Breakages/damages will be payable by the tenant prior to departure, so the owner is no way responsible for this should the rental not be carried out by an “in house” agent.

Unlike dealing with “in house” agents, the rentals achieved are payable immediately, and are not withheld from the owner until a week or two prior to occupation.

As an owner you would be required to obtain the Resort Notification of Guest (Guest Certificate) on behalf of the tenant directly from the Resort and forward it onto your rental agent so that it can be sent to the tenant timeously prior to check in.

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